Customer Relationship Management database. Built on the Salesforce platform, the goal of this database project is to increase responsiveness to the needs of constituents. Through use of the #1 platform in the business, the tools leveraged in the database management will help to decrease attrition rate from programs, more quickly identify opportunities for growth and development, and better support the learner in the distance learning environment.
Sample Use Case: 83% of students have completed distance learning modules on time; however, 17% have fallen behind in the course material. Through automated reporting and dashboards, these 17% have been identified and pre-written email correspondence will engage the learner with encouragement and a high-touch personalized service and support — without increasing the workload of the staff members.